Here at Alana Rose Bridal, we aim to support you and your business. If for any reason you are dissatisfied we will work to find an honest faith approach that will incur the least loss for both parties.

1. All orders must be signed and dated and sales orders cannot be canceled after 7 days.
2. Goods are custom-made to your order, therefore withdrawn orders will deem the account to be placed on a HOLD status, and subsequent orders will be subject to a 30% deposit.
3. The full amount as shown on your invoice is due and payable based on the terms of the sales order contract.
4. Please count all goods immediately upon receipt, thus all claims must be made within 5 business days from the delivery date.
5. Refusal of packages will incur shipping fees & placed on HOLD status.
6. No returns will be accepted without a Return Authorization, and no returns will be accepted if shipped 5 business days after issuance of Return Authorization.
7. No transshipping of any kind is allowed.
8. For goods not in stock the average delivery period is 120 days. Please ask your sales rep if you seek assistance with delivery times.
For further clarification on any question or concern, please feel free to contact us at ANY TIME.

CUSTOMER SERVICE 1.833.362.0209